Erie Insurance claims: Allentown-Bethlehem Office

About

The Allentown-Bethlehem Office of Erie Insurance provides a range of insurance services to meet the needs of its clients. Established in 1939, this office is dedicated to offering reliable insurance solutions.

• If I could leave 0 stars I would. After 17 years with Erie, I’m honestly stunned by how far the service has fallen. Every interaction lately has fallen so short of what is to be expected. They’ve been unprofessional, noticeably unknowledgeable about not only their own policies but also about the. Very product the insure! Even after a supervisor was involved everything continued down hill. The rudeness on top of it all was the final straw. It’s disappointing to stay loyal to a company for so long only to be met with dismissiveness when you need clear answers and actual assistance. I expected b

  Stephanie Chiesa · 6 months ago · Google review

• Had to deal with this branch for a claim I had to put through with my branch. I was given Kevin V as a claims adjuster and was to come out Monday 6/7/25. Unfortunately, Erie insurance went through the data breach the Sunday before. No communication (understandable for that day and maybe a couple after) came from Kevin V about not coming out. Waited around all day. Communication with my branch (CD Baker.. they are fantastic, especially Juanita!) was thorough and they were trying to get a hold of someone to call me back. No one ever did. It was not until 10 days later until I got hold of a man n

  Matthew Burbano · 11 months ago · Google review

• I wish I could leave 0 stars! Horrible experience! I was involved in a motor vehicle accident at no fault of my own, earlier this month. After calling the call center and the corporate office for a week and being hung up on or told that the system outage was out of their control and I just had to be patient while being without a vehicle. I was finally able to speak with a claim adjuster one whole week after the accident. My claim adjuster was Aaron Westward. Aaron was rude, made suggestive comments, and did not have any compassion for this situation that I did not cause. I would not recommend

  Mel Webb · 11 months ago · Google review